Two Audi TT together on the road Two Audi TT together on the road

General Contract Terms and Conditions of the Website

1. Ownership of the https://shops.audi.com/en_GB/web/eshop domain.

In accordance with Spanish Act 34/2002 of 11 July, on Information Society and Electronic Commerce Services (hereinafter "LSSI"), we inform you that the company Volkswagen Group España Distribución S.A., with registered offices in El Prat de Llobregat, calle de la Selva, 22, Business Park Porta de Barcelona, 08820, registered at the Chamber of Commerce of Barcelona, in volume 24,887, sheet number 171, page number B-80,744. with VAT identification number A60198512 (hereinafter 'Volkswagen Group España Distribución') is the owner of the https://shops.audi.com/es_ES/web/eshop website, the use of which is subject to these General Contract and Use Terms and Conditions.

All contract information on the https://shops.audi.com/es_ES/web/eshop website, communication with users and conclusion of transactions via this website will be displayed and processed in Spanish.

Users may print and store this document. Volkswagen Group España Distribución places at your disposal the telephone number (+34) 902 454 575 as well as the email address eshop@audi.es, for any questions regarding the present General Contract and Use Terms and Conditions.

2. Legal status.

The products offered via the https://shops.audi.com/es_ES/web/eshop website are only aimed at residents of Spain (mainland and the Balearic Islands) and, if they are physical persons, adults who, in accordance with the applicable legislation, have sufficient legal capacity to accept the present General Contract and Use Terms and Conditions and who have not been excluded by Volkswagen Group España Distribución due to a breach of any of the provisions of such Terms and Conditions.

3. Acceptance of the General Contract and Use Terms and Conditions.

Browsing as well as simply accessing the website and purchasing any of the products offered therein automatically grant the condition of user to the person accessing it and imply full acceptance of the present General Contract and Use Terms and Conditions without reservations. Sales of products offered via the present website is conditional to the acceptance of the present General Contract and Use Terms and Conditions.

4. Scope and purpose.

The purpose of the present General Contract and Use Terms and Conditions is to regulate the terms and conditions that apply to the provision of information supplied via the https://shops.audi.com/es_ES/web/eshop website and the sale of the products that are offered by Volkswagen Group España Distribución via the present website and, specifically, merchandising products and original accessories of the Audi brand, and the subsequent purchase thereof by the purchasing users via the https://shops.audi.com/es_ES/web/eshop website (hereinafter 'the Website').

5. Changes.

Volkswagen Group España Distribución reserves the right to change, at any time and without prior notice, the structure, configuration and design of the present Website as well as the present General Contract and Use Terms and Conditions and any specific terms and conditions that may be included. Browsing and accessing the Website and the purchase of any of the products offered via the Website implies the acceptance of any changes made. An up-to-date version of the General Contract and Use Terms and Conditions shall be permanently available on the present Website.

6. Intellectual and industrial property rights.

All industrial and intellectual property rights and all information contained in the Website (images, graphic designs, source code, design, browsing structure, databases and any other content that may be displayed) are the exclusive property of Volkswagen Group España Distribución, or this entity has been granted the operational rights to same.

Intellectual or industrial property rights with regard to merchandising products or original accessories of the Audi brand (or any other product offered by Volkswagen Group España Distribución), the Website or any of the elements that form same (images, graphic designs, source code, design, browsing structure, databases and any other content that may be displayed) are not being relinquished or transferred in these General Contract and Use Terms and Conditions, and users are expressly prohibited from copying, transforming, distributing, publicly communicating, making available, extracting, reusing, resending or using said elements, in any form whatsoever or by any means or procedure, except as permitted by law or as authorised expressly and in writing by Volkswagen Group España Distribución and/or the owner of the corresponding rights.

The user is only authorised to view and obtain a temporary private copy of the contents for his/her exclusive personal and private use on his or her computer systems (software and hardware) but has no authority to subsequently transfer them to third parties. With due regard to the previous provisos, the user may not change or copy any part or all of this information without the express consent in writing of Volkswagen Group España Distribución. For information purposes without attempting to be exhaustive:

a) The user is not authorised to use the information contained in the Website in order to carry out commercial or professional activities (direct sales or any other commercial action, or any marketing of this information);

b) The user is not authorised to suppress, circumvent or manipulate the copyright and other data identifying the rights of Volkswagen Group España Distribución, or any protection mechanisms;

c) The user is not authorised to disassemble, decompile or invert the databases that store the data of the present Website;

All data of the Website is protected under copyright law. All unauthorised use of the data contained in this Website, reselling such data and any damage caused to the industrial and intellectual property rights of Volkswagen Group España Distribución shall give rise to the liabilities established by law.

Volkswagen Group España Distribución is the owner or has been granted operational rights over the trademarks and brands (distinctive signs and logos) that appear on the Website, and these have been properly registered or are in the process of being registered. The commercial names of other products, services and companies that appear in this document or Website may be brands/trademarks or other distinctive signs registered by their respective and legitimate owners.

7. Link policy.

The use of hyperlinks for commercial purposes on web pages that do not belong to Volkswagen Group España Distribución, which provide access to the present Website, is expressly prohibited without the prior consent in writing of Volkswagen Group España Distribución. The existence of such hyperlinks shall never imply the existence of commercial or trade relationships with the owner of the web page where the hyperlink has been placed, or the acceptance by Volkswagen Group España Distribución of the content or services thereof.

This Website may contain links to other websites that might have different privacy policies and therefore the user should study their content and their respective clauses with regard to data protection. No personal data shall be exchanged with these external websites under any circumstances. Volkswagen Group España Distribución cannot be held liable for the contents or any other aspect linked to websites that belong to or are managed by third parties, even when they are a part of the Volkswagen Group.

8. Liability and responsibilities.

The products offered on the Website comply with Spanish legislation.

Volkswagen Group España Distribución assumes any liability it may have with regard to the application of current regulations, in particular, liability due to malice or serious negligence in relation to the operation of the present Website.

The user assumes full responsibility for the use of the Website and shall be solely responsible for any direct or indirect effects that may result from this Website including, without limitation, all negative economic, technical and/or legal results, as well as any failure of the present Website to live up to the expectations generated, and the user may not hold Volkswagen Group España Distribución liable with regard to any claims directly or indirectly connected with such issues.

Volkswagen Group España Distribución may not be held liable for losses that may ensue from interferences, omissions, interruptions, software viruses, breakdowns and/or disconnections with regard to the operating functionality of this electronic system or in the computer devices or equipment of the users, caused by issues unrelated to Volkswagen Group España Distribución, that prevent or delay the provision of services or browsing of the Website, or for usage delays or blockages caused by shortcomings or overloading of the Internet or in other electronic systems, or for the impossibility to provide the service or to allow access due to reasons that cannot be attributed to Volkswagen Group España Distribución, due to the user, third parties or force majeure.

Volkswagen Group España Distribución, however, declares that it has adopted and shall adopt, whenever this is pertinent, all necessary measures that it can in line with the latest technology, to guarantee the correct operation of the present Website and to prevent the existence and transmission of viruses and other harmful components to users.

Volkswagen Group España Distribución reserves the right to interrupt access to the Website and the sale of the products offered via this Website at any time and without prior notice should this be required for technical, security, control and/or maintenance reasons, due to failures of the power supply or any other reason.

Volkswagen Group España Distribución does not, in general terms, monitor the use that users make of the Website. In particular, Volkswagen Group España Distribución cannot guarantee in any way whatsoever that users use the Website in accordance with the law, the present General Contract and Use Terms and Conditions, common decency and generally accepted good practices and public order, or that they do so in a diligent and prudent manner. Volkswagen Group España Distribución therefore cannot be held liable for any use that the user makes of the contents of the Website or for his/her passwords that may imply a breach of any national or international standard, industrial and intellectual property rights or any other third-party rights.

9. User obligations.

Generally speaking, the user must comply with the present General Terms and Conditions and the special user warnings or instructions contained in these General Terms and Conditions and always act in compliance with the law, good practices and in good faith, using the due diligence required, and not use the Website in any way that might prevent, damage or disrupt its normal operation, the assets or rights of Volkswagen Group España Distribución, its suppliers, other users or, in general, any other third party.

Specifically, and without this entailing any restrictions whatsoever in relation to the previous paragraph, the following shall apply during the use of the Website:

a) The information supplied in user registration forms or when placing an order must be true and must be kept up-to-date. Volkswagen Group España Distribución reserves the power, notwithstanding any other legal recourses at its disposal, to remove, reject or suspend access to the Website should the provided data be false, inaccurate or misleading.

b) The username and password assigned to the user by Volkswagen Group España Distribución shall be diligently saved, and the user shall be liable for any damage and losses suffered in relation to an improper use thereof. The registered user shall therefore be the only party responsible for activity that may occur in relation to his/her user account. The above notwithstanding, Volkswagen Group España Distribución reserves the right to cancel or change the username and password, and shall inform the purchasing user with sufficient notice to avoid any damages or losses to the user, whenever possible.

c) The user shall not introduce, store or disseminate any applications, data, viruses, code or any other electronic or physical devices via the Website that may cause damage or losses to the website, to any of its services or to any of the equipment, systems or networks of Volkswagen Group España Distribución, of any other user, of the suppliers of Volkswagen Group España Distribución or, in general, of any third parties.

d) The user shall not introduce, store or disseminate, on or from the Website, any information or material that may be deemed slanderous, abusive, obscene, threatening, xenophobic, inciting violence or discrimination due to race, gender, ideology, religion, or that in any way goes against common decency, public order, fundamental rights, public liberties, honour, the privacy or reputation of third parties or, in general, the applicable regulations.

e) The user shall not use the Website to introduce, store or disseminate any content that might breach the industrial and/or intellectual property rights or corporate secrets of third parties or, in general, any content which he or she is not legally entitled to make available to third parties.

f) The user shall not destroy, change, use for his/her own use, disable or damage the data, information, applications or electronic documents of Volkswagen Group España Distribución, its suppliers or third parties.

g) The user shall not conduct advertising activities or commercial operations via the Website and may not use the contents and information of this Website to send advertisements or to send messages with any other commercial purpose, or to collect or store personal data of third parties.

h) The user shall not use fake identities or impersonate the identity of others when using the Website or any of the services of this Website, including the use of passwords or access keys of third parties or in any other form.

If the order is requested to be delivered to the address of the user, the user undertakes to enable the delivery of the order by providing a delivery address where it can be delivered during normal working hours for the delivery of goods. Should the purchasing user fail to comply with this obligation, Volkswagen Group España Distribución shall not be deemed liable for the delay or impossibility of delivering the requested order.

10. Privacy and personal data protection.

We would like to inform you that the personal data that you have supplied through the present Website shall be included in a file that is the property of Volkswagen Group España Distribución S.A. in order to perform correct management of the contractual and administrative relationship, to fulfil, should this be the case, the guarantees and responsibilities regarding the products that we supply to you, your consultations and requests, to implement quality control with regard to our products and services, to send you personal communications and gifts addressed to our customers, to carry out opinion surveys and statistical research and to inform you regularly about updates, products and services through written and electronic media, where this information may be appropriate based on your personal profiles.

On the other hand, your data may be passed on to the other companies of the Group in the European Union, belonging to the automotive, finance and insurance sectors, and to the Dealers of our Official Network and/or After-sales Official Services, an updated list of which can be found on the official www.volkswagen-audi-espana.es website, for the same purposes as indicated above.

If you supply us with data relating to other physical persons, you must inform them about the contents of the present clause before their data can be included.

You may exercise your right to access, rectify, cancel and object with regard to the processing of your data as well as to retract your consent with regard to the sending of electronic commercial messages, by writing in advance to Volkswagen Group España Distribución S.A., Customer Service Department, calle de la Selva, 22, Business Park Porta de Barcelona, 08820 El Prat de Llobregat, or by sending an email to the following email address: atencioncliente@volkswagen.es.

  • Check this box if you do not want to receive commercial information.
  • Check this box if you do not want your personal data to be distributed to the other companies of the Group.

11. Cookies.

Volkswagen Group España Distribución uses cookies and other technology aimed at identifying the browser of each of its users, in order to improve the quality and performance of the services offered on the present Website. This means that, every time a user accesses the Website, Volkswagen Group España Distribución's servers may pick up your request, the IP address, the browser type, the language of the browser, the date and time of your request and one or more cookies that uniquely identify the browser of each user. In addition, Volkswagen Group España Distribución may collect information about the use that users make of the Website and the services offered through same. This information includes the frequency of use, duration and preferences, but is not limited to these issues.

The user may configure his/her browser to reject cookies by means of the option enabled for this purpose. This may, however, prevent some areas of the Website from working properly. The user should consult the instructions and manuals of his/her browser for further information.* If you use Microsoft Internet Explorer, in the View menu select Internet Options and open the Advanced Options.

* If you use Netscape, in the Edit menu select Preferences and open the Advanced category.

* If you use Firefox for Mac, in the Preferences menu select Privacy and open the Show Cookies section; and for Windows, in the Tools menu select Options and open Privacy followed by Show Cookies.

* If you use Safari, in the Safari menu select Privacy and open the Security section followed by Show Cookies.

* If you use Google Chrome, in the Tools menu select Settings (Preferences in Mac) and open Advanced. Then click on the Content Settings option in the Privacy section and finally click on Cookies in the Content Settings dialogue box.

The following is a list of the main cookies used on the present Website:

Cookie name Source Purpose Expiration
GUEST_LANGUAGE_ID Friday, 20 January 2017
COOKIE_SUPPORT Friday, 20 January 2017
JSESSIONID When session ends
TS0125a4f5 When session ends
LFR_SESSION_STATE_10140 When session ends
aswPortalID When session ends
TS0143b342 When session ends
PRUM_EPISODES When session ends
LFR_SESSION_STATE_14867 When session ends

12. Price.

The prices and rates of the products listed on the Website shall be included and can be consulted, at any time, via the catalogues and/or information provided on the Website during the process to purchase these products.

The prices specified on the screen next to each product and in the basket are given in euro and include VAT (Value Added Tax). The total amount to be paid will be displayed in the 'Basket' section, in the order confirmation, and the VAT that is payable and any shipping costs that may apply shall be specified separately.

The aforementioned prices do not include labour costs if the installation of an accessory is required.

In accordance with its commercial policy, Volkswagen Group España Distribución may apply final price variations, through loyalty campaigns, product offers or for other reasons that Volkswagen Group España Distribución may consider to be relevant at any given time. Volkswagen Group España Distribución reserves the authority to change the list of prices and discounts at any time and without prior notice, and may update products and prices on a daily basis based on the market.

Volkswagen Group España Distribución cannot be held liable for any expectations that the images of the products may create in the user, apart from the specifications indicated expressly and clearly in the respective technical sheets. The costs for each case shall be detailed clearly in the order confirmation.

The price that applies to the purchase made by the user is the one that was given when the General Contract and Use Terms and Conditions were accepted, unless there should be a stock issue. In this case, the user shall be offered the option to change the item, possibly with a different price, or else the amount that the user has paid for the item can be refunded to the user.

13. Ordering process.

To place an order, the user needs to connect to the Website and fill in the electronic form provided for this purpose on the Website, which must be sent to Volkswagen Group España Distribución following the instructions specified on the Website, so that Volkswagen Group España Distribución can send a registration account with the username and the password to access the platform so that the user can order any products in which he/she may be interested, and consult the products in the catalogues, stock and new products available.

To buy products, the user must add the product he/she wants, following the indications on the screen, and for this purpose he/she must fill in and validate the supplied order form..

The prices and offers presented on the Website apply exclusively to online orders placed via the Website and might not match the current prices and offers applied by Dealers and/or the After-sales Official Services of the Audi brand.

The validation of the order by the purchasing user expressly implies awareness and acceptance of these General Contract and Use Terms and Conditions as part of the contract being entered into. Unless proven otherwise, the data recorded by Volkswagen Group España Distribución shall serve as proof of the transactions conducted between Volkswagen Group España Distribución and the purchasing users. Volkswagen Group España Distribución shall file the electronic document that formalises the order, and it shall remain accessible.

Volkswagen Group España Distribución shall proceed with all orders placed, exclusively in accordance with the provisions of the present General Contract and Use Terms and Conditions. Volkswagen Group España Distribución may not, in any case, be held liable for service deficiencies of its serving centre, communication networks, or for problems due to incorrect operation or the use of non-optimised browser versions.

Once the purchase has been made, Volkswagen Group España Distribución shall send confirmation of this purchase and the processing of the order by email.

Should the purchasing user decide to change the order placed, this change may be subject to possible variations in the price, specifications or delivery times of the products, according to what Volkswagen Group España Distribución may determine at its sole discretion.

Unless agreed beforehand and specified in the purchase order, no documentation shall be supplied other than that requested and agreed. If any new or additional documentation is requested, it shall be charged for in full. All documentation will be supplied in Spanish.

14. Product availability and delivery terms and conditions.

The recipient must check that his/her order number matches the order number on the invoice.

The courier company must supply the recipient with a delivery slip for the order. The recipient must check that the number of packages delivered matches the number indicated on the delivery slip and clearly indicate any incidents with the order (breakage, open bag, packaging defect, etc.) on the delivery slip.

The recipient's approval of the Delivery Document implies the waiving of any type of claim or complaint regarding the ordered and delivered goods as regards defective delivery conditions.

The product selection available on the Website is valid as long as the products are displayed on the Website. If the product is in stock, the approximate order preparation time is 5 working days, and deliveries will be made within Spain (mainland and the Balearic Islands). The shipping companies' delivery terms, for which Volkswagen Group España Distribución is not responsible, must be added to the aforementioned delivery time. The delivery time starts once the payment for the order has been received and confirmed.

If the shipment is arranged through Volkswagen Group España Distribución, the indicated time periods shall be calculated in working days, from Monday to Friday, as Volkswagen Group España Distribución does not arrange shipments on holidays, Saturdays or Sundays.

The product can be delivered to the address indicated by the user when placing the order or to the address of the Audi dealer selected by the user when purchasing the product.

In the first case, two (2) delivery attempts will be made at the selected address within approximately 48 hours and, if the recipient is not present on either occasion, the product shall be returned to the warehouse.

If the products are returned to the warehouse, the order will be considered to have been cancelled and Volkswagen Group España Distribución will refund the amount paid by the user, deducting the corresponding amounts for shipping and handling to cover the delivery attempts, which are considered to be the costs of returning the products. If the amount paid by the user for the order is less than the shipment costs incurred, no amount shall be refunded.

Volkswagen Group España Distribución cannot be held liable if the deliveries to be made by the shipping companies are not carried out within the stipulated time due to force majeure, problems at the shipping company, or any local, national or regional holidays indicated by the shipping company concerned.

If the product requested by the user in an order is not available after the order has been processed, Volkswagen Group España Distribución will inform the user as soon as possible by email or telephone and refund the amount received within a period of no more than thirty (30) days from the date of the order..

15. Payment.

The purchasing user must pay for each order placed via the Website, using a credit or debit card, directly to the bank indicated by Volkswagen Group España Distribución in the order confirmation included in the confirmation email.

Before completing the order, the registered purchasing user must check the amount of the purchase and the order delivery address. The delivery address is, by default, the address the user entered in the registration form.

If the purchasing user would like to have the product(s) delivered to a different address, this address must be indicated in the registration form before completing the order.

Once the order is completed, the summary of the order details and the payment instructions shall be displayed.

Volkswagen Group España Distribución shall verify the data provided when placing an order so as to prevent the use of fraudulent bank data and to protect consumers as a whole. The credit card must have been approved for a Secure Payment service that the customer can activate through his/her bank.

16. Damages, losses, returns and cancellations.

In order to return or replace products, the purchasing user must inform the Customer Service Department of any missing, lost or damaged goods within fourteen (14) days from the delivery date.

If any products get lost during shipment or if there is a delay in the delivery, the purchasing user must notify Volkswagen Group España Distribución and the corresponding shipping company within fourteen (14) days from the intended delivery date.

If the shipment has been arranged through Volkswagen Group España Distribución, the purchasing user commits to signing the corresponding statement that they have received the requested products following the delivery thereof.

The user has the right to cancel the present contract within fourteen (14) calendar days, without having to provide a reason.

This cooling-off period expires after fourteen (14) calendar days from the date when the user (or a third party indicated by the user, but not the shipping company) received the products or, in the case of a delivery of a product consisting of multiple components or parts, from the date when the user (or the third party indicated by the user, but not the shipping company) received the last of the components or parts of the product.

To exert the right to cancellation, the user must notify Volkswagen Group España Distribución, with registered offices in El Prat de Llobregat, calle de la Selva 22, Business Park Porta de Barcelona, 08820, telephone number (+34) 902 454 575 and email address eshop@audi.es, of their decision to cancel the contract by sending an unambiguous statement (for example, a letter sent by post, fax or email). The user may use the cancellation form template provided below, but is not obliged to do so:

(complete and send this form only if you would like to cancel the contract)

This is a message for Volkswagen Group España Distribución S.A., with registered offices in El Prat de Llobregat, calle de la Selva 22, Business Park Porta de Barcelona, 08820, telephone number (+34) 902 454 575, fax number [*] and email address eshop@audi.es:

I/we hereby notify you that I/we would like to cancel my/our contract for the purchase of the following product or service:

Order number …………… received on …………………….

Name and ID no. of the consumer(s) and user(s):……………………………………………………………….

Address of the consumer(s) and user(s): …………………………………………………………………….

Signature of the consumer(s) and user(s) (only if this form is submitted on paper)

Date ……………………

The purchasing user may fill in the cancellation form template or any other unambiguous statement and send it to the following email address: eshop@audi.es. If the user chooses this option, we shall reply immediately using a trustworthy medium (for example, an email message) to acknowledge receipt of this cancellation message.

The cancellation is valid as long as the message to indicate the cancellation is sent by the user before the cooling-off period has expired.

If the purchasing user cancels the order, we shall refund all payments received, including the delivery costs (except for the additional costs resulting from choosing a delivery method other than the least expensive delivery method we usually provide) with no unnecessary delay, and no later than fourteen (14) calendar days after the date on which we were informed of the decision to cancel the present contract. We shall refund the payment via the same payment method used by the user for the original transaction, unless the user explicitly specifies something else. The refund shall not lead to any costs for the user. We may withhold the refund until we have received the products or until the user has presented proof of having returned the products, whichever occurs first.

The following cannot be returned:

- Consumables of which the packaging has been opened; or products that could have been reproduced or copied, unless they are returned unopened in their original packaging;

- Items manufactured to user specifications or clearly personalised;

- Digital content that is not supplied on a hardware medium, when they have been executed by the purchasing user. If the material does not arrive in perfect conditions, with its original packaging and all its accessories, Volkswagen Group España Distribución reserves the right to refund a lower price or to reject the return.

To process the return of an item, the purchasing user must access the Website and follow the instructions listed therein for this purpose. If in any doubt, the purchasing user can call Customer Service on (+34) 902 454 575 for information on how to proceed with regard to the mentioned return. Once the request has been made, Volkswagen Group España Distribución shall contact the user within a period of ……… whilst reserving the right to request a photograph of the item in question. Volkswagen Group España Distribución shall subsequently send the corresponding shipping company (to the address indicated by the purchasing user) to pick up the item and send it back to the warehouse. Once the contents of the returned package and its condition have been confirmed, payment shall ensue if the product is in good conditions, deducting the shipping costs generated by picking up the returned material. The purchasing user must, in this sense, pay for the direct costs of returning items, which is nine (9) euro.

The user shall, in any case, only be liable for the reduction in value of the items as a result of handling other than that required to establish the nature, characteristics and operation of the items.

17. Product warranty.

The products are covered by the legal warranty for any lack of compliance of the products that appears during a period of two (2) years from the delivery date and in accordance with the provisions set down in the applicable regulations, not including defects due to negligence, knocks, incorrect use or inappropriate handling, incorrect installations, etc. or materials that are worn through use. Volkswagen Group España Distribución must be informed in writing about any defect or alleged non-compliance with the product, and the claim must include all the details. If we acknowledge our liability, the relevant claim shall be investigated and a plan of action shall be drafted.

Volkswagen Group España Distribución cannot be held liable if the purchasing user makes improper use of the products in accordance with the instructions for its use and/or installation, supplied beforehand by Volkswagen Group España Distribución and available on the Website.

Please contact Customer Service on (+34) 902 454 575 for information regarding the technical service that applies to the purchased product.

18. Refunds of paid amounts.

Volkswagen Group España Distribución shall not return any amounts paid and shall not resend any products until the product being received and the condition of the packaging have been verified including, where necessary, any accessories of the item that is being returned to or exchanged at our warehouses. The price to be refunded is the one that was originally stated in the order, except the return costs, which shall only be reimbursed if Volkswagen Group España Distribución is liable for the cause for the product being returned. Once the correct condition of the returned product has been verified, Volkswagen Group España Distribución shall refund the aforementioned amount within a period of at most (14) natural days from the date on which the user informed us about his/her decision to cancel the present contract.

If the value of the purchased product is lower than the costs of returning same, the shipping costs shall not be passed on to the user.

19. Independence.

Any clause of the present General Contract and Use Terms and Conditions that is deemed invalid, void or illegal shall not affect, impair or invalidate any other condition or provision that is contained herein, which shall continue to apply and be effective, unless this is essential in order to comply with the purpose of these General Contract and Use Terms and Conditions.

20. Confidentiality.

The purchasing user undertakes not to disseminate, in any form whatsoever, the technical information that he/she may receive by virtue of accepting the present General Terms and Conditions and purchasing any of the products offered by Volkswagen Group España Distribución on the Website, as long as this information is not in the public domain or he/she has not received prior authorisation in writing from Volkswagen Group España Distribución.

21. Applicable law. Jurisdiction.

The validity, execution and interpretation of the present General Contract and Use Terms and Conditions, as well as any purchases carried out via the https://shops.audi.com/es_ES/web/eshop Website shall be regulated in all aspects by Spanish civil and commercial law.

If any dispute or discrepancy should arise with regard to the interpretation or application of the present General Contract and Use Terms and Conditions of the Website, both parties agree to submit these to the court and tribunals linked to the residency of the user and to waive any other jurisdiction. If the user resides outside of Spain, Volkswagen Group España Distribución and the user shall submit to the courts of the city of Barcelona.

Volkswagen Group España Distribución, S.A., is not obliged to participate in nor shall it invoke the online dispute resolution system before consumer mediation bodies in accordance with the online dispute resolution regulations for consumers. For further information, please refer to the EU platform for out-of-court online dispute resolution http://ec.europa.eu/consumers/odr/.

The present General Contract and Use Terms and Conditions were last updated on 31 January 2017.

Phone:

(+34) 902 45 45 75

E-mail:

eshop@audi.es

Postal address:

Volkswagen Group España Distribución S.A.
Parque de Negocios Mas Blau II
Calle de la Selva, 22
08820 El Prat de Llobregat, Barcelona